Remote support

Thank you for choosing Datatel Solutions. Our call center is open Monday thru Friday, 8:30 to 5:30 P.M

Please choose the following option:

Remote Support


Single Computer Desktop

  • 2 GB RAM
  • Core 2 Duo or equivalent CPU.
  • Windows XP, Vista, 7 or Higher (32-bit or 64-bit)
  • Hard Drive Space - Application (1 GB)*

Additional storage space will be necessary for the database files.

Database File Server

For more than 5 users DataTel recommends the use of a dedicated database file server.

  • 2 GB RAM
  • Core 2 Duo or equivalent CPU.
  • Windows Server 2003 or Higher (32-bit or 64-bit)
  • Hard Drive Space - Database (20 - 200 GB on average)*
  • Optional RAID 0 or RAID 10 for faster response time.

NOTE: Hard drive space for databases can vary. For a single physician 20 GB of space may be sufficient, larger clinics will need more, especially when storing documents and images.

Terminal Server

Offices with more than 10 users should consider using terminal service servers to reduce network load and improve MOMS AT performance.  The following configuration is recommended for up to 40 users. For more than 40 users we recommend multiple terminal servers.

  • 16 GB RAM
  • Core i7 (or better CPU.)
  • Windows Server 2008 64-bit (or Higher)

NOTE: RemoteScan™ required for scanning under Terminal Services.